Shipping Policy

Thank you for visiting MBX Inc & Business Center!

Most of our shipments are sent through USPS/UPS, and you'll receive an email with your tracking number once your shipment has been dispatched.

FedEx shipments are available upon special request and may incur higher fees.

Delivery Times

All shipping requests are processed within 48 hours. We DO NOT process shipments on the weekends or holidays.

If we are experiencing a high volume of shipments, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Domestic Shipments

*Prices shown apply to items weighing less than 1 lb. Items 1 lb. or heavier may have higher rates. Pricing may also vary by zone.

International Shipments

*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. We are not liable for any delays that may occur once your package or mails has been shipped.

*Prices shown apply to items weighing less than 1 lb. Items 1 lb. or heavier may have higher rates. Pricing may also vary by zone.

Tracking your shipment

Once your request has shipped, you will receive a tracking email within 24 hours. Please allow USPS/UPS/FedEx for up to 48 hours to reflect updates on their tracking page.

Customs, duties, and import taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and missing shipments

If you receive damaged mail or package, or if the shipment appears to be lost during shipping, always contact MBX Inc & Business Center first. Do not attempt to file a claim with USPS/UPS/FedEx yourself. MBX Inc & Business Center will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

If your shipment arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and your responsibility, as the recipient, to provide us.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc. before consulting with MBX Inc & Business Center. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

Insurance coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 9 months from the date of the shipment. For damaged shipments, we must file the claim within 90 calendar days of delivery.

Depending on the nature of your claim, we may need you to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you, then we begin the claim process.

Good faith cooperation

When an insurance claim needs to be filed for a shipment, both MBX Inc & Business Center and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.

If you have any questions or concerns regarding your shipment, feel free to contact us at (850) 374-3676! We typically reply within 24 hours.